Refund & Return Policy

Last updated: September 20, 2026

Velor Works accepts eligible return requests made within 30 days of delivery.

Eligibility

Items must be unused, uninstalled, unwired, unmodified, undamaged, and returned with the original components and packaging where reasonably possible. Proof of purchase is required.

Installed, wired, modified, altered, used, or customer-damaged products are not eligible for a standard change-of-mind return. Custom or personalized items and items marked final sale are non-returnable except where required by law or where the item is defective.

How to start a return

Email info@velorworks.com with your order number and reason for return. Do not ship a return until you receive return instructions.

Return shipping

For non-defective returns, the customer is responsible for return shipping. Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.

Wrong fitment

If you selected the wrong fitment, contact us before installation. Unused and uninstalled items may be eligible for exchange, subject to availability. Return or reshipment costs may apply when the originally selected fitment was incorrect.

Damaged, defective, or incorrect orders

Contact us promptly with your order number and clear photos or video. Confirmed manufacturing defects are handled under our limited warranty. Incorrect items caused by our fulfillment error will be corrected at no charge.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or card issuer may require additional time to post the credit.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will make a reasonable effort to cancel orders that have not entered production, packing, or fulfillment, but cancellation is not guaranteed after processing has begun.

Questions: info@velorworks.com.