Privacy Policy
Last updated: September 22, 2026
Velor Works operates velorworks.com and related services. This policy explains how personal information is collected, used, disclosed, and protected when you visit our site, place an order, create an account, contact us, use our online chat, or otherwise use our services.
Information we collect
Depending on how you use the site, we may collect contact information, shipping and billing details, order and transaction information, account information, communications, device and browser information, IP address, cookies and similar technology data, and information about how you interact with the site.
How we use information
We use personal information to operate the store, process payments, fulfill and support orders, provide customer service, prevent fraud, maintain security, improve our products and website, comply with legal obligations, and—where permitted—send marketing or personalize advertising.
AI-assisted customer chat
We use Shopify to power AI-assisted chat on our online store. When you use this chat, Shopify may process your chat communications and related customer information to generate responses and improve the quality of the AI-assisted chat experience. The chat may use information from our product catalog, store policies, published store content, and other information that you provide during the conversation to answer questions and assist with shopping or support requests.
If a conversation needs human assistance, the conversation and its prior context may be available to authorized Velor Works staff so that we can continue helping you.
Shopify and service providers
Our store is powered by Shopify. Shopify and other service providers may process information on our behalf for hosting, payments, analytics, fraud prevention, shipping, communications, AI-assisted customer chat, advertising, and other services.
Cookies and advertising
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, measure performance, prevent fraud, and support advertising. Where available, you may use our Your Privacy Choices page to exercise applicable opt-out rights.
How we disclose information
We may disclose personal information to service providers, payment processors, carriers, professional advisers, government authorities when legally required, and parties involved in a business transaction, only as reasonably necessary for legitimate business, legal, security, or customer-requested purposes.
Retention and security
We retain information for as long as reasonably necessary for order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution. No transmission or storage method is completely secure, but we use reasonable safeguards appropriate to the information we process.
Your rights
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sale, sharing, or targeted-advertising activities. We may need to verify your identity before completing a request.
Children
Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes
We may update this policy from time to time. The revised version will be posted on this site with an updated date.
Contact
Privacy requests: info@velorworks.com.